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At our sole discretion, we offer a 30-day return policy on any unopened or defective item, for either a replacement, or refund.

Refunds are not available after the 30-day return period.  Following the 30-day return period, approved warranty claims will incorporate a repair or replacement.

Returned items must be in the original packaging and include any manuals, cabling and accessories in original condition.

Returns are not accepted if you’ve:

  • Misused a product and have caused or contributed to the failure of the goods, for example, by damaging or misusing the goods.
  • Any items not in their original condition, are damaged, have been used, or are missing parts. 

All returned items must be sent back via a protected satchel or box suitable for mail or courier transport with a trackable service and adequate insurance cover. We will not be held responsible for any items that are damaged or lost during a return.

Warranty

100% of our product range is genuine, local stock and comes with full warranty and support from the Australian manufacturers/distributors - no grey imports! This warranty is typically 12 months and is available only to the original purchaser however; please feel free to ask us for more information.