At our sole discretion, we offer a 30-day return policy on any unopened or defective item, for either a replacement, or refund.
Refunds are not available after the 30-day return period. Following the 30-day return period, approved warranty claims will incorporate a repair or replacement.
Returned items must be in the original packaging and include any manuals, cabling and accessories in original condition.
Returns are not accepted if you’ve:
- Misused a product and have caused or contributed to the failure of the goods, for example, by damaging or misusing the goods.
- Any items not in their original condition, are damaged, have been used, or are missing parts.
All returned items must be sent back via a protected satchel or box suitable for mail or courier transport with a trackable service and adequate insurance cover. We will not be held responsible for any items that are damaged or lost during a return.
100% of our product range is genuine, local stock and comes with full warranty and support from the Australian manufacturers/distributors - no grey imports! This warranty is typically 12 months and is available only to the original purchaser however; please feel free to ask us for more information.